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Customer Service Manager

Gail Kenny Executive Recruitment

This is an incredible opportunity to join an award-winning independent tour operator as their Customer Service Manager.

This is an incredible opportunity to join an award-winning independent tour operator as their Customer Service Manager. Our client is looking for an experienced CS manager who is dedicated to developing and delivering after-sales customer support and care, ensuring to continuously improve the customer experience through service delivery, complaint resolution, and corrective actions. You will lead the customer service team, creating a high-performance team environment where people thrive and deliver a fantastic customer experience for customers. You will be the single point person in the business to track customer experience and feedback across the business (pre, during & post travel). You will champion positive change and continually improve the performance in the eyes of this brands customers.

To succeed in this role, you should have proven experience of leading a service driven B2C customer service operation and have experience of managing an operation through periods of significant change. This is a superb opportunity for someone with fantastic leadership skills to join a well-respected business and really help drive change.

Are you ticking these boxes?

Experience leading a B2C customer service operation

A great leader with gravitas to drive change

Commercially focused and able to demonstrate a customer first approach

Do these tick your boxes?

Working for an award-winning business
Chance to drive change and business improvement
Strong team ethos

Your contact for this job is Kay Bustin

Kay

With over 12 years of leisure and online travel experience in various senior product and marketing roles, four years ago I decided to set up as freelance consultant. I have worked in for OTA’s, media travel businesses and specialist tour operators.

Kay Bustin

Senior Consultant

kay@gailkennyrecruitment.com

Contact Kay about this job
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