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Resource Planning Manager

  • New
  • West London
  • This position has been filled
  • Salary: ££

This is an exciting opportunity for a talented resource planning manager

This is an exciting opportunity for a talented resource planning manager to join one of the UK’s fastest growing online tour operators. 

This is an exciting opportunity for a talented resource planning manager to join one of the UK’s fastest growing online tour operators.  Our client is looking for someone who has experience of delivering new and streamlined processes within a large scale and fast paced contact centre environment. This is a hybrid role that combines people resourcing with ownership of resource planning tools and systems. As part of this role you will be responsible for hiring plans, service level delivery and performance tracking. You should have a strong workforce management background and have experience in helping to implement top class workforce management procedures and systems that in turn have delivered customer excellence. You will be from an ecommerce background have superb data analysis skills and be process driven. This is a brilliant opportunity to work in a fast paced but rewarding environment with one of the UK’s leading tour operators.

Due to the high amount of interest that we receive for each of our roles, we unfortunately cannot respond to each application individually. Therefore only successful applicants will be contacted.

Are you ticking these boxes?

Workforce management background

Experience of working in a fast paced & large scale contact centre

An innovative mindset

Do these tick your boxes?

Working for one of the UK’s biggest online travel companies

Ability to thrive under a fast paced environment

Manging the workforce processes in large scale contact centre

Your contact for this job is Kay Bustin

Kay

With over 12 years of leisure and online travel experience in various senior product and marketing roles, four years ago I decided to set up as freelance consultant. I have worked in for OTA’s, media travel businesses and specialist tour operators. As the newest addition to the team Gail Kenny Executive Recruitment, I assist with the recruitment of leisure and online travel roles

Kay Bustin
Senior Consultant
T: 020 73576614

Contact Kay about this job
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