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Customer Service Manager

This independent travel company

This independent travel company is looking for an experienced customer service manager

This independent travel company is looking for an experienced customer service manager  to provide superb customer care by leading and motivating the customer service team and achieving customer satisfaction goals. The customer experience of this luxury operator is at the heart of everything they do therefore our client is looking for someone who can really listen to customer feedback at every stage of their contact to ensure the ongoing success of the business. As CSM you will play a key role in responding to feedback by telephone, email and via customer service questionnaires.  You will lead and manage all complaints that are bought to the clients attention and manage and mentor the customer service executive. You will work with the overseas teams to put matters right for the future assigning both the UK and overseas teams with feedback and information to eliminate future issues. You should  be bright and bubbly and have a genuine desire to provide an exceptional service.

Due to the high amount of interest that we receive for each of our roles, we unfortunately cannot respond to each application individually. Therefore only successful applicants will be contacted

Are you ticking these boxes?

Experience at successfully resolving customer complaints

Outstanding interpersonal & telephone skills

Have natural empathy

Do these tick your boxes?

Working with a well-known luxury travel brand

Ownership of customer service delivery

Enjoy working with discerning customers

Your contact for this job is Kay Bustin

Kay

With over 12 years of leisure and online travel experience in various senior product and marketing roles, four years ago I decided to set up as freelance consultant. I have worked in for OTA’s, media travel businesses and specialist tour operators. As the newest addition to the team Gail Kenny Executive Recruitment, I assist with the recruitment of leisure and online travel roles.

Kay Bustin
Senior Consultant
T: 020 73576614

Contact Kay about this job
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