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CRM Manager

  • Permanent
  • West London
  • This position has been filled
  • Salary: ££

Working across several brands, owning the strategic planning and execution of all email and customer communications, this role needs a good understanding of Loyalty programmes and retention, with 5 years experience within a CRM role. You’ll be responsible for creating timely campaigns, driving the segmentation and audience strategy and increasing the customer lifetime value.  Executing the CRM plans across the brands to achieve targets, ensuring visibility and clarity of the value proposition and brands and ensuring alignment across all communications.  A creative and innovative thinker, you’ll be responsible for developing testing strategies to drive the most effective approach for the customer segments. With strong analytical skills, evaluating campaigns and performance making actionable recommendations to improve results.

You will need to have a strong background in CRM, outstanding execution skills with strong attention to detail and be performance driven with the ability to draw insights from large data sets.  Understanding and experience of initiating A/B testing and positive communications skills to influence change. Working across multiple brands, you’ll need to be able to work on multi projects within tight timeframes.

Due to the high amount of interest that we receive for each of our roles, we unfortunately cannot respond to each application individually. Therefore only successful applicants will be contacted.

Are you ticking these boxes?

Strong CRM background.

Attention to detail

Creative and Innovative

Do these tick your boxes?

 Multiple Brands

Ability to work to tight deadlines
Time for a change.

Your contact for this job is Laura Davis

Laura Davies

With extensive sales and marketing experience within the Travel Industry, I’ve worked for Global Airlines, Specialist Tour Operators and Retailers, within Client Management, Sales, Marketing and Leadership roles.

Laura Davies
Marketing Consultant
T: 020 73576614

Contact Laura about this job
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