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Head of Call Centre

  • new
  • South East
  • Posted 3 weeks ago
  • Salary: £60K plus Bonus

A leading online travel business

A leading online travel business is looking to appoint a senior and experienced call centre head with a strong commercial focus capable of delivering a change in performance.

A leading online travel business is looking to appoint a senior and experienced call centre head with a strong commercial focus capable of delivering a change in performance. You will have experience of scaling up call centres across multi-locations with a mixture of off-shore/outsourced. You will lead, manage and motivate your team to provide a world class service to customers. This would suit a highly motivated, results focused individual who thrives in a fast-moving customer-facing environment. The successful candidate will have a proven track of planning and implementing strategic change. Proven experience in improving call centre efficiencies and quality levels. Fluency in a European language would be advantageous but not essential. Ideally travel industry experience.

Due to the high amount of interest that we receive for each of our roles, we unfortunately cannot respond to each application individually. Therefore only successful applicants will be contacted.

Are you ticking these boxes?

Change Management
Online Travel Business

Fast Paced Environment

Do these tick your boxes?

Ability to drive change
Scaling up call centres

Commercially focused

Your contact for this job is Berni Pini

Berni Pini

I’ve been recruiting for four years now as the dedicated consultant focused on Product, Commercial, Marketing and Operations roles at mid management level.

Berni Pini
Senior Consultant Leisure
T: 020 73576614

Contact Berni about this job
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